- “We live in a society where nobody is completely in charge of anything. Leaders are managers of complexity, but in a high-tech age, if all information comes from the top, it’s probably ineffective and too late. No grandpa at the helm possesses enough knowledge to make the organization run efficiently. Increased complexity requires that people from all levels of the organization have the freedom to think for themselves-not just obey orders. More than ever, executive leadership means that you have to consult the group and then point the way.” ~Harlan Cleveland, Fast Company, June 2001